Delivery & Returns

Returns

Sparkles Candles' offers a 14-day return policy.  

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Returns will not be accepted for:

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• Items returned without a receipt or proof of purchase.

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

• Any item that is returned more than 14 days after delivery

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Delivery

I aim to post items out within 2 days of the date of order (sometimes faster), but as most items are made to order, there will be occasions where this is not possible. 

 

If there is a delay in despatch, I will contact you regarding this.  All items are sent out by Hermes or Royal Mail second class post.